Here is a list of some of our most frequently asked questions. If you have other questions, please feel free to contact us. 

You may place your NutriKey™ order online or if you are unable to order online you can place the order by phone. Please note that only credit and debit card payments are accepted for online and phone orders. Please see How to Order Products for complete ordering information.

You may e-mail product and order questions to info@nutrikey.net or call us at 651-699-3438 (toll free at 1-888-805-8954). Our staff is available to take your calls during normal business hours (Monday-Friday from 9:00 a.m. to 6:00 p.m. and Saturdays from 9:00 a.m. – 4:00 p.m. CST).

Your order typically will ship one to four business days after your order is placed, and you will receive an e-mail notification that your product has shipped. Most orders arrive within two to seven days from the date they are shipped. Please see our shipping policies for complete shipping information.

Click on the order link in your email confirmation to check on your order status.

No, some locations do not carry certain items that are sold on the website.

Once you place an order you may not modify it. However, if you forgot to order a product you can place an additional order.  We will do our best to combine orders into one shipment.

For items that are out of stock, contact us for an estimated shipping date.

You may return any item purchased from NutriKey, a Nutritional Weight and Wellness® Company for any reason within 60 days of purchase. For online orders, the product ship date is the date of purchase. Refunds will be issued via your original form of payment.

NutriKey reserves the right to reject any return on an individual basis due to repeated patterns and abuse of the policy.

Please see our return policies for complete refund information.

If you received the wrong item or an item was damaged, please contact us immediately at 651-699-3438 or 1-888-805-8954 for a replacement. Please see our return policies for complete refund information.

Purchasing products with a credit card at NutriKey™ is secure. We employ the industry standard SSL encryption that all major internet storefronts use (such as Amazon.com) for the millions of transactions that take place flawlessly every day over the Internet. That means that all information exchanged between our server and your computer, including credit card number, name and address will be encrypted so that it cannot be read as it travels over the Internet. To date, we have had no reports of security problems for any of our customers.

Yes, you can use your Wellness Rewards (orange card) for products. Enter the code on the card in the promo code section at checkout and you will receive 5% off items in your cart. This discount cannot be combined with other discounts or sales. To redeem your Wellness Rewards for classes or counseling please call Nutritional Weight & Wellness at 651-699-3438 for assistance.

If you are unable to process an order online please call 651-699-3438 or 1-888-805-8954 and press 3 for products to place a phone order. Only credit and debit card payments are accepted for phone orders. 

Yes, heat sensitive products can be exposed to higher heat for shorter periods of time and still maintain potency. Cold packs may be included with these products to help keep them cooler for longer during shipment, but its ok if the ice pack is no longer cool. For more information on
shipping heat-sensitive products click here.