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Return Policy

Have a Return?

We pride ourselves on offering friendly, personal customer service and aim to make returns an easy and smooth process.

You may return any item purchased from NutriKey, a Nutritional Weight and Wellness® Company for any reason within 60 days of purchase. For online orders, the product ship date is the date of purchase. Refunds will be issued via your original form of payment.

NutriKey reserves the right to reject any return on an individual basis due to repeated patterns and abuse of the policy.

Make a Return by Mail:

Before returning any products, please contact our friendly and experienced staff at 651-699-3438 or 1-888-805-8954 (select option two) or email: products@weightandwellness.com within 60 days of purchase to obtain a return authorization. Once this is done we will send you a prepaid shipping label.

Send your products and receipt to our Returns Department, address below. Please carefully package the product in the original packaging if possible. We must physically receive the return within the 60 day period in order for it to be accepted.

NutriKey, Inc.
Attention: Returns Department
45 Snelling Avenue North
St. Paul, MN 55104 

Make a Return to a Nutritional Weight and Wellness Office:

Within 60 days of purchase bring your merchandise and receipt to any Nutritional Weight and Wellness office and receive a refund to the original form of tender. Refunds will be issued via your original form of payment minus any discounts.

Find the Nutritional Weight and Wellness near you, here.

Damage Claims or Shipment Errors:

Please inspect your order upon arrival and in the case of damage or shipment errors please contact our friendly and experienced staff in our Shipping Department at 651-699-3438 or 1-888-805-8954 (select option two) or email: products@weightandwellness.com. Contact us within ten business days to report any breakage, defective or incorrect items, over shipments, or shortages. We will be happy to resolve the issue as soon as possible.

Please note that any backordered item will be indicated on the packing slip.