HSA/FSA tax savings vary. Learn more at truemed.com/disclosures.

Common Questions:

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I don't see Truemed as a payment option

When you are logged in to Shop, Truemed will not appear as a payment option.

To use Truemed, you’ll need to check out as a guest:

• In the top left corner, where your email is displayed, click the three dots and choose “Check out as guest”.
• Alternatively, at the bottom of the “Pay Now” section at checkout, click the “Check out as guest” link.

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What are FSA and HSA accounts?

Health savings accounts (HSA) and flexible spending accounts (FSA) are programs that allow you to set aside pre-tax dollars for eligible healthcare expenses. If you’re unsure whether or not you have an HSA or FSA account, please check with your employer or insurance company.

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How does using my HSA/FSA account save me money?

HSA/FSA accounts were created so individuals could use pre-tax money to pay for expenses used to treat, mitigate, or prevent a diagnosed medical condition. Because HSA/FSAs use pre-tax money, you’re getting more purchasing power for your dollars. Rather than pay taxes on income and then spend it on health items, qualified customers can use pre-tax funds to invest in their health. An individual can contribute up to $4,150 pretax to their HSA per year, or $8,300 for a family (plus an additional $1,000 if you are at least 55 years old. Individuals can contribute up to $3,200 pretax to their FSA per year (with an additional $500 in employer contributions allowed).

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How do i find eligible products?

You will see "HSA/FSA eligible" under the quantity amount on the product page.

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Can I use Truemed's services for past purchases?

While this depends on your specific HSA or FSA administrator’s policies, we advise that you only submit expenses incurred on or after the date listed on your Letter of Medical Necessity.

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What is a Letter of Medical Necessity, and how is this compliant?

The items in your Truemed Letter of Medical Necessity (“LMN”) are now qualified medical expenses in the same way a visit to the doctor’s office or pharmaceutical product is. There are thousands of studies showing food and exercise is often the best medicine to prevent and reverse disease. Exercise qualifies as a qualified medical expense with an LMN. Food, supplements, and other wellness purchases qualify as medical expenses if they treat or prevent an illness, and a doctor substantiates the need. Your Truemed LMN satisfies all IRS requirements to make your wellness spend fully reimbursable.

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How long does it take to get my LMN?

You'll get an email immediately confirming your LMN order. It will take up to 48 hours for the email containing your Letter of Medical Necessity. If you don't see it, check your spam or junk folder. If needed email support@truemed.com, and they'll help you locate your LMN.

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Do I need to take Truemed’s survey every time I make a purchase from NutriKey?

If you have already received a Letter of Medical Necessity for purchasing specific products from a merchant, you do not need to complete Truemed’s survey again so long as your Letter of Medical Necessity remains valid. Letters of Medical Necessity are typically valid for 12 months after they are first issued.